At GIRBELT, we strive to provide you with the best possible shopping experience. If you need to return an item or request a refund, please review our policy and follow the instructions below. We aim to make the process as clear and straightforward as possible.

Return Process

1. Eligibility for Returns:

   • General Returns: You may return items within 30 days of receipt for a refund or exchange, provided they are in their original condition with all tags attached.

   • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt for a return or exchange.

   • Incorrect Items: If we sent you the wrong item, please notify us within 7 days of receipt.

2. Return Request:

   • Contact Us: To initiate a return, please contact our customer support team at support@girbelt.store with your order number and a brief description of the issue.

   • Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.

3. Shipping the Return:

   • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

   • Packaging: Please pack the item securely in its original packaging to prevent damage during transit.

4. Processing the Return:

   • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.

   • Refund or Exchange: After the inspection, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. Exchanges will be sent out after we receive and process the returned item.

Refund Process

1. Refund for Defective or Damaged Items:

   • Eligibility: If the item is defective or damaged, please contact us within 7 days of receipt.

   • Return: We will provide instructions for returning the defective or damaged item. Once received and inspected, we will issue a full refund, including return shipping costs if applicable.

2. Refund for Incorrect Items:

   • Eligibility: If you received the wrong item, contact us within 7 days of receipt.

   • Return: We will provide instructions for returning the incorrect item. After inspection, we will issue a full refund or send the correct item, as per your preference.

3. Refund for Orders Not Received:

   • Eligibility: If your order has not arrived within the expected delivery time frame, please contact us. We will investigate the issue with the carrier.

   • Resolution: If the order is confirmed lost, we will issue a full refund or send a replacement item.

4. Refund for Canceled Orders:

   • Eligibility: Orders can be canceled before they are processed. Contact us as soon as possible if you wish to cancel your order.

   • Refund: If the order is canceled before processing, we will issue a full refund to the original payment method. If the order has already been processed and shipped, it must be returned according to our return process.

Exclusions

• Non-Returnable Items: Some items, such as personalized products, may not be eligible for return or refund. These exclusions will be clearly stated on the product page.

• Final Sale Items: Items marked as “final sale” are not eligible for return or refund.

Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

Email: support@girbelt.store

Thank you for shopping with GIRBELT. We are committed to ensuring your satisfaction and making the return and refund process as smooth as possible.